1. Exabyte Technology offer a 7 Day Change of Mind Guarantee on all our Exabyte Technology products.
2. If the product was not purchased through Exabyte Technology than the change of mind guarantee or product warranty does not apply through Exabyte Technology.
3. If a product is returned it must be returned in it’s original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
4. You must notify us via phone or email within 7 days of taking delivery of your product and request a return under this policy.
5. If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
6. The product must be returned to us within 10 business days of your request to return your product.
7. You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
8. After receiving the returned product, we will issue a credit to purchase hardware within our extensive product range.
9. This Change of Mind policy excludes commercial and reseller sales.
10. We reserve the right to make changes to this Change of Mind Policy without notice.
11. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.